Facilities Operations Support Specialist

CBRE Group, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in Dallas, TX seeks a Facilities Operations Support Associate to deliver exceptional customer service and administers services for a large Business Unit. This role is part of the Contract Quality Management function and involves managing the delivery of contractual services.

This full-time on-site position at the Medical District in Dallas requires coordinating vendors, processing invoices, and delivering monthly reporting while promoting safety and efficiency.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Skills

Evaluate complex content

Organizational skills

Advanced math

Education

High School Diploma or GED with 3-4 years experience

Tools

Microsoft Office

Job description

CBRE Group, Inc. in Dallas, TX seeks a Facilities Operations Support Associate to deliver exceptional customer service and administers services for a large Business Unit. This role is part of the Contract Quality Management function and involves managing the delivery of contractual services.

This full-time on-site position at the Medical District in Dallas requires coordinating vendors, processing invoices, and delivering monthly reporting while promoting safety and efficiency.