Overnight Facilities Coordination Specialist

CBRE Group, Inc.; Greenville (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Stable third-shift schedule

Career growth opportunities

Job summary

CBRE is seeking a Customer Service Coordinator for overnight onsite support in Greenville, TX. You will be the primary contact for facility-related requests, manage work orders, monitor alarms, and coordinate with vendors to ensure timely service delivery.

Ideal candidates will have 2+ years in customer service, strong communication, and proficiency with CMMS or service management software. This is a fully onsite, night shift role with growth opportunities within CBRE Facilities Management.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, admin support, call center, dispatching, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot routine issues and exercise judgment.
• Proficient with Microsoft Office Suite.
• Experience using ticketing systems, CMMS or service management software preferred.
• Typing speed around 45–50 wpm.
• Strong organizational skills and multitasking ability.
• Ability to work independently during overnight shifts.
• Ability to interpret instructions and written procedures.

Responsibilities

• Respond to inbound inquiries and facility service requests via phone, email, and service systems.
• Monitor facility systems and alarms per procedures and escalation rules.
• Create, track, and manage work orders and service tickets.
• Dispatch service requests to vendors and contractors for timely completion.
• Run operational reports to assist field teams with troubleshooting.
• Communicate updates to customers, vendors, and internal stakeholders.
• Maintain documentation in CMMS and service platforms.
• Support departmental communications and distribute updates.
• Assist onboarding and training of new team members.
• Deliver professional, accurate customer service with attention to detail.
• Identify and escalate critical facility issues during overnight hours.

Skills

Verbal communication

Written communication

Multitasking

Time management

MS Office

CMMS experience

Education

High School Diploma or GED

Tools

CMMS platforms

Ticketing systems

Job description

CBRE is seeking a Customer Service Coordinator for overnight onsite support in Greenville, TX. You will be the primary contact for facility-related requests, manage work orders, monitor alarms, and coordinate with vendors to ensure timely service delivery.

Ideal candidates will have 2+ years in customer service, strong communication, and proficiency with CMMS or service management software. This is a fully onsite, night shift role with growth opportunities within CBRE Facilities Management.