Customer Service Coordinator (Onsite)

CBRE Group, Inc.; Dallas (TX); On-site; USD 36,000 - 38,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator for an onsite role in Dallas, TX. You will respond to facility-related service requests, dispatch work orders, and maintain records to ensure timely resolution and high customer satisfaction.

This position supports a major telecommunications client within Facilities Management. The role requires a High School Diploma or GED, at least 2 years of related experience, and solid MS Office proficiency.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of related experience; call center experience preferred.
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints.
• Ability to write routine correspondence and maintain accurate documentation.
• Basic math skills, including calculating percentages.
• Intermediate proficiency with Microsoft Office Suite.
• Typing speed of approximately 45–50 WPM.

Responsibilities

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues.
• Create and dispatch work orders to vendors for service completion.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Maintain and update records in the CMMS and other tracking tools.
• Communicate work order status and process updates clearly to customers.
• Schedule conference rooms and coordinate audiovisual equipment requests.
• Generate, review, and distribute customer service reports as required.
• Assist with onboarding and training of new team members on systems and processes.
• Provide informal guidance and support to team members as needed.
• Perform additional duties as assigned.

Skills

Call center experience

Strong communication

MS Office

Typing 45-50 WPM

Basic math

Procedural follow-through

Education

High School Diploma or GED

Tools

CMMS

Job description

Job Information:

• Job Family/Function: Facilities / Customer Service
• Location: Dallas, TX (Onsite)
• Hourly Pay Rate: $17.75/hour
• Shift: Sunday through Thursday 8:00am - 4:30pm or Tuesday - Saturday 8:30 - 5:00pm

About the Role

As a CBRE Customer Service Coordinator, you will provide front-line support by responding to facility-related service requests and ensuring timely resolution for internal and external customers. This role serves as a key point of contact for handling inquiries, dispatching work orders, and maintaining accurate service records.

This position is part of the Facilities Management function, supporting a major telecommunications client. The team is responsible for delivering efficient, high-quality service coordination across multiple business units, ensuring operational continuity and customer satisfaction.

This is a fully onsite role in Dallas, TX.

What You’ll Do

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues
• Create and dispatch work orders to vendors for service completion
• Follow up with customers to ensure issues are resolved and satisfaction is achieved
• Maintain and update records in the Computerized Maintenance Management System (CMMS) and other tracking tools
• Communicate work order status and process updates clearly to customers
• Schedule conference rooms and coordinate audiovisual equipment requests
• Generate, review, and distribute customer service reports as required
• Assist with onboarding and training of new team members on systems and processes
• Provide informal guidance and support to team members as needed
• Perform additional duties as assigned

What You’ll Need

• High School Diploma or GED required
• Minimum of 2 years of related experience; call center experience preferred
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints
• Ability to write routine correspondence and maintain accurate documentation
• Basic math skills, including calculating percentages
• Ability to follow procedures, solve routine problems, and exercise sound judgment
• Intermediate proficiency with Microsoft Office Suite
• Typing speed of approximately 45–50 WPM

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

• This role supports a major telecommunications client
• Sponsorship is not available for this position at this time