Facilities & Guest Services Coordinator - Atlanta

BGIS; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in Atlanta, GA to join our team. The role focuses on front-line client interaction, coordination of meetings and room bookings, and supporting the site management team with client requests and mail distribution.

The ideal candidate brings strong customer service skills, attention to detail, and proficiency with Word, Excel and Outlook. This on-site position emphasizes professional communication and efficient office operations.

Qualifications

• Strong demonstrated experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Proficient in coordinating with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner—listening, questioning, empathy, clear client outcomes.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming queries, managing requests and room bookings within the virtual service center model.
• Assist the internal site management team as conduit for client and other requests.
• Assist with visitor/contractor escorts and supervision as required.
• Manage mail & courier deliveries and distribution.
• Support building access card provisioning for staff and contractors.
• Assist with meeting room requirements and catering provisions.
• Conduct invoicing receipting and reconciliation.
• Data entry and records management.
• Work Order management and maintaining distribution lists.

Skills

Customer service

Telephone etiquette

Communication

Attention to detail

Problem solving

Tools

Word

Excel

Outlook

Job description

BGIS is seeking a Facility Services Coordinator in Atlanta, GA to join our team. The role focuses on front-line client interaction, coordination of meetings and room bookings, and supporting the site management team with client requests and mail distribution.

The ideal candidate brings strong customer service skills, attention to detail, and proficiency with Word, Excel and Outlook. This on-site position emphasizes professional communication and efficient office operations.