Client-Facing Facility Services Coordinator

BGIS; Glen Allen (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in Glen Allen, VA to join our team. You will act as the main contact for visitors and calls, coordinate meeting room needs, and support site management with client requests and admin tasks.

The role requires strong customer service experience, attention to detail, and proficiency in Word, Excel, and Outlook. You will contribute to mail handling, access card provisioning, invoicing, and data management as part of a collaborative team.

Qualifications

• Strong demonstrated experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in Word, Excel, Outlook and Internet; good keyboard speed and accuracy.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Skills

Customer service

Phone etiquette

Data entry

Tools

Word

Excel

Outlook

Internet

Job description

BGIS is seeking a Facility Services Coordinator in Glen Allen, VA to join our team. You will act as the main contact for visitors and calls, coordinate meeting room needs, and support site management with client requests and admin tasks.

The role requires strong customer service experience, attention to detail, and proficiency in Word, Excel, and Outlook. You will contribute to mail handling, access card provisioning, invoicing, and data management as part of a collaborative team.