Facility Service Coordinator - Atlanta, GA

VetJobs; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

BGIS in Atlanta, GA is seeking a Facility Services Coordinator to join the team on-site. You will greet clients, answer calls, manage room bookings, and support the site management team to coordinate service requests.

The role requires a high school diploma, strong customer service skills, and proficiency with Word, Excel and Outlook. Attention to detail and the ability to adapt quickly are essential.

Qualifications

• Experience in a Customer Service Center environment.
• Strong telephone manner, listening and empathy.
• Ability to manage multiple requests and coordinate with stakeholders.
• Attention to detail and grammar.
• Proficient with Word, Excel, Outlook and Internet.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming queries and room bookings.
• Assist internal site management with client requests.
• Escort visitors/contractors as required.
• Manage mail and courier deliveries.
• Support meeting room requirements and catering provisions.
• Handle invoicing receipting and reconciliation.
• Data entry and records management.
• Work Order management.
• Maintain distribution lists.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High School/GED

Tools

Word

Excel

Outlook

Internet

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles.

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Facility Services Coordinator – Atlanta, GA

BGIS is currently seeking a Facility Services Coordinator to join the team in Atlanta, GA.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Location

Atlanta, Georgia