Facilities & Guest Services Associate

Global Business Transformation Solutions, LLC (GBTS); Cleveland (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO) #INDHP

Job summary

Opensity Solutions is seeking an Office Services Associate to deliver integrated workplace services across client environments, including mail, copy, reception, hospitality, and general facilities support. This non-exempt role ensures smooth daily operations and a professional office experience for employees and visitors.

Responsibilities include mail handling, copy/print services, greeting visitors, coordinating conference rooms, stocking kitchens, and supporting floor operations.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
• Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.

Responsibilities

• Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
• Produce copy, print, and scan services accurately based on written instructions and client requests.
• Answer incoming telephone calls, route calls to appropriate personnel, and provide professional customer service support.
• Greet, assist, and announce visitors in a professional and welcoming manner while ensuring proper check-in procedures.
• Coordinate and maintain conference rooms, kitchens, and common areas to ensure they are clean, stocked, and ready for use.
• Inspect and refresh meeting spaces, including cleaning surfaces and resetting rooms after use.
• Manage kitchen and pantry inventory, including stocking supplies and ordering replenishments as needed.
• Support floor operations, including stocking copy rooms, distributing paper and supplies, and performing basic maintenance tasks.
• Assist with general facilities support tasks, including hanging items, small office moves, and workspace reconfigurations.
• Coordinate with internal teams and client contacts regarding facility or equipment-related issues and service needs.
• Ensure all workplace service areas are maintained in alignment with cleanliness, safety, and service standards.
• Support continuous improvement of workplace services through proactive identification of operational needs.

Skills

Customer service

Multitasking

Attention to detail

Office operations

Communication

Independence

Professional demeanor

Office equipment familiarity

Organizational skills

Confidentiality

Education

High school diploma

Tools

Printers

Copiers

Scanners

Ticketing platforms

Job description

Opensity Solutions is seeking an Office Services Associate to deliver integrated workplace services across client environments, including mail, copy, reception, hospitality, and general facilities support. This non-exempt role ensures smooth daily operations and a professional office experience for employees and visitors.

Responsibilities include mail handling, copy/print services, greeting visitors, coordinating conference rooms, stocking kitchens, and supporting floor operations.