Facilities Coordinator, on-site

CBRE Group, Inc.; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

CBRE Group, Inc. is seeking a Facilities Coordinator to support one floor for a technology client at 1 Market Plaza, San Francisco. This on-site role reports to the Senior Facilities Manager and involves coordinating day-to-day facility operations, vendor interactions, and delivering top-tier service to the client.

You will greet visitors, manage work orders, and ensure safety and cleanliness standards. Strong customer service, organization, and communication skills are essential.

Qualifications

• High School Diploma or GED with 2 years of job-related experience.
• Experience in facilities or client-facing roles is preferred.
• Demonstrated customer service abilities and problem-solving mindset.
• Strong organizational skills and attention to detail.
• Able to follow established routines and respond professionally.

Responsibilities

• Provide front desk coverage and answer/redirect calls.
• Greet visitors and ensure a professional, welcoming experience.
• Monitor open work orders and assist in their timely closure.
• Coordinate with landlords, tenants and service providers on procedures.
• Perform light maintenance tasks to support daily operations.
• Address client inquiries promptly and professionally.
• Review vendor paperwork and conduct site walkthroughs.
• Follow defined procedures and respond to routine issues.

Skills

Customer service

Organization

Attention to detail

Communication

MS Office

CMMS

Education

High School Diploma or GED

Tools

Microsoft Office

CMMS

Job description

About the Role:

Join CBRE as a Facilities Coordinator and help keep a dynamic workplace running at its best!
In this on-site role, you’ll support one floor for a client in the technology sector at 1 Market Plaza, encompassing approximately 8,000 square feet. You’ll work closely with the Senior Facilities Manager, clients, vendors, and contractors to ensure facility operations run smoothly and efficiently. As the sole CBRE representative on site, you will play a critical role in fostering a strong client partnership, overseeing day-to-day facility operations, and delivering exceptional service and support.

As part of our Facilities Management team, you’ll support daily operations while helping create safe, functional, and welcoming environments - making a direct, positive impact on the client experience and the success of the site.

What You’ll Do:

• Provide front desk coverage, including answering and directing incoming phone calls and serving as a first point of contact for employees, visitors and guests.
• Greet and assist visitors, ensuring a professional and welcoming experience.
• Regularly monitor the status of open work orders to ensure their timely completion and closure.
• Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats.
• May perform light maintenance tasks, including patching and touch-up painting, replacing light bulbs and completing minor repairs to support day-to-day facility operations
• Acknowledge and address all client inquiries related to the site, responding promptly to client inquiries and concerns.
• Review work orders, proposals, department files, and other paperwork submitted by vendors.
• Conduct site walkthroughs to identify and address site issues.
• Follow instructions, short correspondence, and memos and ask clarifying questions.
• Respond to common inquiries or complaints from clients, co-workers, and supervisors.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2 years of job-related experience.
• Knowledge of or experience in MEP hard services is beneficial.
• Proven customer service experience and a professional, responsive, and solutions-oriented approach.
• Highly organized with strong attention to detail and the ability to follow established work routines and standards.
• 0Self-sufficient and able to work independently; resourceful and proactive in seeking clarification when needed.
• Clear and effective communication skills for exchanging straightforward information with internal and external partners.
• Ability to conduct routine facility walkthroughs to assess conditions, identify issues, and standards are maintained.
• Working knowledge of Microsoft Office Suite, to include Word, Excel, Outlook and PowerPoint. Experience using a CMMS preferred.
• Must possess strong attention to detail.
• Ability to follow basic work routines and standards in the application of work.
• Demonstrated customer service abilities are required.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.

Professional Development: We are committed to investing in employee growth and development through training programs, certifications, and mentorship opportunities.

Career Advancement: As a global leader in commercial real estate services, CBRE provides strong opportunities for career progression and advancement.