Facilities Coordination Specialist - Client Services

EMCOR Group, Inc.; Norristown (Montgomery County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

EMCOR Group, Inc. is seeking a proactive Facilities Coordinator to serve as the first point of contact for customers and suppliers, providing accurate information and guiding issue resolution.

This role works with multiple teams to ensure service issues are addressed promptly and relationships are strengthened. You will coordinate service schedules, obtain quotes, and help manage billing data while thriving in a fast-paced environment across multi-site locations in the US.

Qualifications

• BA/BS from an accredited college or university or equivalent in education and work experience.
• Experience in high-volume, fast-paced customer service is preferred.
• SIMA/NALP certification, Licensed Irrigator, and/or horticultural degree is a plus.
• Bilingual in Spanish/English (written and spoken) is a bonus.
• Must be confident with Microsoft Excel & Word.
• Experience with a CRM platform managing work orders is desired.

Responsibilities

• Build professional and positive relationships with customers and suppliers.
• Schedules and validates services performed by our suppliers.
• Obtains quotes and prepares proposals for enhancements and repairs.
• Analyzes property inspection results and develops remediation and improvement initiatives.
• Resolves service issues with urgency and care.
• Reconciles billing and service data.

Skills

Customer service

Communication

Relationship building

Teamwork

Independent work

Accountability

Customer-oriented attitude

Microsoft Excel

Microsoft Word

CRM experience

Bilingual Spanish/English

Critical thinking

Problem solving

Education

BA/BS from an accredited college or university or equivalent in education and work experience

Tools

CRM platform

Job description

EMCOR Group, Inc. is seeking a proactive Facilities Coordinator to serve as the first point of contact for customers and suppliers, providing accurate information and guiding issue resolution.

This role works with multiple teams to ensure service issues are addressed promptly and relationships are strengthened. You will coordinate service schedules, obtain quotes, and help manage billing data while thriving in a fast-paced environment across multi-site locations in the US.