Facilities Operations Lead - Multi-Site Coordination

EMCOR Group, Inc.; Norristown (Montgomery County); Hybrid; USD 52,000 - 72,000; Full time

Job summary

EMCOR Group, Inc. is seeking a Lead Facilities Coordinator to manage day-to-day activities of a service delivery team, coordinate subcontracted services, and ensure timely response to client requests.

The role supports training and development of colleagues and serves as a backup contact between clients and EMCOR Account Management. Ideal candidates have 2–3 years in fast-paced customer service, experience in facilities maintenance, and strong Excel/CRM skills to manage work orders, schedules,

Qualifications

• High school diploma required; some college preferred.
• Minimum 2–3 years in a high-volume, fast-paced customer service role.
• Experience in facilities maintenance roles (landscaping/snow removal) preferred.

Responsibilities

• Assign subcontractors to services, create/update work orders and manage scheduling.
• Train and develop a team of Facility Coordinators.
• Resolve service and payment issues with subcontractors and triage escalations.
• Build and maintain strong relationships with clients and subcontractors; provide excellent customer service.

Skills

Excel

CRM

Customer service

Communication

Multitasking

Education

HS Diploma

Some college

Tools

Microsoft Excel

CRM software

Outlook

Job description

EMCOR Group, Inc. is seeking a Lead Facilities Coordinator to manage day-to-day activities of a service delivery team, coordinate subcontracted services, and ensure timely response to client requests.

The role supports training and development of colleagues and serves as a backup contact between clients and EMCOR Account Management. Ideal candidates have 2–3 years in fast-paced customer service, experience in facilities maintenance, and strong Excel/CRM skills to manage work orders, schedules,