Facilities & Client Services Specialist

spsnorthamerica; Westlake (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Training & development

Job summary

SPS is seeking a Client Services Associate in Westlake, TX. You will manage mailroom operations, coordinate shipping and receiving, stock office supplies, set up meeting spaces, and provide hospitality and reception coverage.

This role thrives in a fast-paced, organized environment and offers career growth and a collaborative team culture. Ideal candidates enjoy helping others, maintain a polished workspace, and demonstrate strong communication.

Qualifications

• 1+ year of experience in customer service or office support.
• Strong communication and multitasking skills.
• Proactive, solutions-oriented mindset.
• Comfort learning new systems and processes.
• Professional appearance and demeanor.

Responsibilities

• Handle mail and package operations, including receive, sort, and distribute.
• Process outbound mail, shipments, and tracking documentation; maintain chain-of-custody records.
• Notify employees of incoming deliveries and coordinate pickup.
• Perform shipping and receiving tasks for supplies, materials, and equipment; verify packing slips; report discrepancies.
• Organize and maintain warehouse areas for cleanliness and efficiency; load/unload items with proper safety techniques.
• Monitor and restock office supplies; ensure printers/MFDs are functional and stocked.
• Submit and follow up on work orders; keep Business Service Center neat and organized.
• Monitor stock levels of office and warehouse supplies; replenish inventory as needed.
• Set up meeting and conference rooms; support pantry, barista, or kitchen areas; light cleaning and maintenance tasks.
• Provide backup front desk/reception coverage; deliver friendly, professional service to employees and guests; handle sensitive requests with discretion.

Skills

Customer service

Office support

Strong communication

Multitasking

Proactive problem solving

Professional appearance

Education

High School Diploma or equivalent

Job description

SPS is seeking a Client Services Associate in Westlake, TX. You will manage mailroom operations, coordinate shipping and receiving, stock office supplies, set up meeting spaces, and provide hospitality and reception coverage.

This role thrives in a fast-paced, organized environment and offers career growth and a collaborative team culture. Ideal candidates enjoy helping others, maintain a polished workspace, and demonstrate strong communication.