Client Service Associate

spsnorthamerica; Westlake (TX); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k with matching

Paid Time Off

Training & development

Résumé du poste

SPS is seeking a Client Services Associate in Westlake, TX. You will manage mailroom operations, coordinate shipping and receiving, stock office supplies, set up meeting spaces, and provide hospitality and reception coverage.

This role thrives in a fast-paced, organized environment and offers career growth and a collaborative team culture. Ideal candidates enjoy helping others, maintain a polished workspace, and demonstrate strong communication.

Qualifications

• 1+ year of experience in customer service or office support.
• Strong communication and multitasking skills.
• Proactive, solutions-oriented mindset.
• Comfort learning new systems and processes.
• Professional appearance and demeanor.

Responsabilités

• Handle mail and package operations, including receive, sort, and distribute.
• Process outbound mail, shipments, and tracking documentation; maintain chain-of-custody records.
• Notify employees of incoming deliveries and coordinate pickup.
• Perform shipping and receiving tasks for supplies, materials, and equipment; verify packing slips; report discrepancies.
• Organize and maintain warehouse areas for cleanliness and efficiency; load/unload items with proper safety techniques.
• Monitor and restock office supplies; ensure printers/MFDs are functional and stocked.
• Submit and follow up on work orders; keep Business Service Center neat and organized.
• Monitor stock levels of office and warehouse supplies; replenish inventory as needed.
• Set up meeting and conference rooms; support pantry, barista, or kitchen areas; light cleaning and maintenance tasks.
• Provide backup front desk/reception coverage; deliver friendly, professional service to employees and guests; handle sensitive requests with discretion.

Connaissances

Customer service

Office support

Strong communication

Multitasking

Proactive problem solving

Professional appearance

Formation

High School Diploma or equivalent

Description du poste

Client Services Associate

Location: Westlake, TX 76262

Schedule: 8:00 am - 4:30 pm

Employment Type: Full-time | Onsite

About the Role

As a Client Services Associate, you'll be the heartbeat of our workplace experience. You'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.

This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.

What You’ll Do

• Mailroom Operations
• Receive, sort, and distribute all inbound mail and packages
• Process outbound mail, shipments, and tracking documentation
• Maintain accurate chain‑of‑custody records
• Notify employees of incoming deliveries and coordinate pickup
• Warehouse & Logistics
• Perform shipping and receiving tasks for supplies, materials, and equipment
• Verify packing slips, inspect shipments, and report discrepancies
• Organize and maintain warehouse areas for cleanliness and efficiency
• Load/unload items using proper safety techniques
• Office Operations
• Monitor and restock office supplies
• Ensure printers/MFDs are functional and stocked
• Keep the Business Service Center neat and organized
• Submit and follow up on work orders
• Inventory & Supplies
• Monitor stock levels of office and warehouse supplies
• Replenish inventory and support ordering when needed
• Keep storage areas neat and labeled for easy access
• Hospitality & Facilities Support
• Set up meeting and conference rooms
• Support pantry, barista, or kitchen areas
• Perform light cleaning and maintenance tasks
• Assist with internal office moves
• Reception & Customer Support
• Provide backup front desk/reception coverage
• Deliver friendly, professional service to employees and guests
• Handle sensitive or urgent requests with discretion

What You Bring

• High School Diploma or equivalent
• 1+ year of experience in customer service, office support, or similar preferred
• Strong communication and multitasking skills
• A proactive, solutions‑oriented mindset
• Comfort learning new systems and processes
• Professional appearance and demeanor

Physical Requirements

• Ability to lift/move 40-60 lbs
• Frequent walking, bending, standing, and light manual activity
• Ability to operate common office equipment

Why You’ll Love Working With Us

• Supportive team culture
• Opportunities to learn and grow
• A role with high visibility and daily impact
• A chance to be the go‑to person who keeps everything running smoothly

What We Offer

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses: Are available for employee and client referrals for current employees.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access