Facilities Account Specialist

Lessen; Chicago, Northern (IL, KY); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K retirement savings plan

Paid vacation and holidays

Maternity/Paternity Pay

Career advancement opportunities

Job summary

Lessen in Chicago is seeking an Account Representative to deliver facilities services for major client sites across a defined territory. You will serve as the main internal and external contact, guiding maintenance requests and coordinating with vendors to ensure timely, quality service.

The role requires a Bachelor's degree and 0–3 years' related experience; proficiency with Word, Excel, PowerPoint, and Outlook is essential. Competitive benefits and a clear growth path are offered.

Qualifications

• Bachelor’s Degree
• 0-3 years of experience preferred
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
• Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Responsibilities

• Serve as a client point of contact for assigned locations, interacting with customers, affiliates, and internal teams.
• Evaluate requests for urgency, efficacy, and necessity to meet maintenance needs on time.
• Manage service requests, coordinate resources, maintain timelines, and communicate with clients and vendors.
• Anticipate and manage client escalations to achieve quick resolutions with leadership input when needed.
• Develop and manage relationships with client stakeholders including site staff and corporate offices.
• Coordinate workflows among internal commodities and external providers to meet client specs.
• Coordinate with after-hours and weekend teams to maintain 24/7 client support.
• Ensure data confidentiality and accuracy; support ad-hoc projects.

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Lessen in Chicago is seeking an Account Representative to deliver facilities services for major client sites across a defined territory. You will serve as the main internal and external contact, guiding maintenance requests and coordinating with vendors to ensure timely, quality service.

The role requires a Bachelor's degree and 0–3 years' related experience; proficiency with Word, Excel, PowerPoint, and Outlook is essential. Competitive benefits and a clear growth path are offered.