Client Success & Facilities Solutions Lead

City Wide Facility Solutions; Darien (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health plan

401k match

Paid time off

Team outings

Job summary

City Wide Facility Solutions in Darien, IL is seeking a Facility Solutions Associate who thrives on building partnerships and delivering outstanding customer experiences. You will serve as the primary contact for clients and independent contractors, coordinating services and ensuring facilities are serviced to high standards.

In this role you’ll perform site inspections, support service providers, negotiate project work, and help grow our business within existing accounts while using CRM tools

Qualifications

• 1-3 years of experience in facility management, building maintenance, operations, sales, account management, or a related field.
• Strong interpersonal and relationship-building skills
• Excellent communication and problem-solving abilities
• Highly organized with exceptional attention to detail
• Comfortable using Microsoft Office and CRM systems
• Reliable transportation and ability to travel throughout assigned territory
• High School Diploma required; Bachelor's Degree preferred

Responsibilities

• Manage and grow relationships with assigned client accounts
• Conduct routine quality control inspections of client facilities
• Address service concerns and ensure timely resolution of client requests
• Coordinate and support contracted service providers to maintain service excellence
• Negotiate pricing and service agreements for additional project work
• Recruit, onboard, and manage contractor relationships when needed
• Identify opportunities to expand services within existing accounts
• Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities
• Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction

Skills

Interpersonal skills

Communication

Organization

CRM systems

Microsoft Office

Travel flexibility

Relationship-building

Facilities experience

Education

High School Diploma

Bachelor's Degree preferred

Tools

CRM software

Microsoft Office suite

Job description

City Wide Facility Solutions in Darien, IL is seeking a Facility Solutions Associate who thrives on building partnerships and delivering outstanding customer experiences. You will serve as the primary contact for clients and independent contractors, coordinating services and ensuring facilities are serviced to high standards.

In this role you’ll perform site inspections, support service providers, negotiate project work, and help grow our business within existing accounts while using CRM tools