Account Manager

City Wide; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Gas & Phone allowance

Competitive salary with commissions

Job summary

City Wide Facility Solutions is looking for a dedicated Account Manager in Madison, WI. This role involves building strong client relationships, overseeing service delivery, and leveraging CRM tools for effective management.

Ideal candidates will have 3-5 years of experience in account management or related fields, along with excellent communication and organizational skills. Competitive compensation includes a base salary with commissions, with top performers earning over $90k.

Qualifications

• 3-5 years of experience in account management or facility management.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Develop and maintain long-term client relationships.
• Coordinate service delivery to meet quality standards.
• Identify new business opportunities with existing clients.
• Respond to client inquiries and resolve service issues.
• Manage contractor relationships and performance.

Skills

Account management

Communication skills

Organizational skills

CRM proficiency

Interpersonal skills

Education

High school diploma

Bachelor’s degree

Tools

CRM software

Microsoft Office Suite

Job description

City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.

Responsibilities

• Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
• Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
• Identify new business opportunities and promote expanded services to existing clients.
• Respond promptly to client inquiries and resolve any service issues effectively.
• Manage contractor relationships, including hiring, negotiation, and performance evaluation.
• Utilize CRM tools to track client interactions, service schedules, and performance metrics.

Why Join City Wide Facility Solutions?

• Industry leader with a strong reputation for quality and customer service.
• Supportive and collaborative work environment fostering professional growth.
• Competitive salary with potential for commissions and comprehensive benefits package.
• Culture focused on core values: relentless customer service, growth mindset, and hustle.

Qualifications

• Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to lead teams and manage contractor relationships.
• Reliable transportation and willingness to travel to client sites as needed.
• High school diploma required; bachelor’s degree preferred.

Competitive Compensation Plan

• Base salary + Monthly Commissions plan
• Anticipated first-year total comp of $70k; top performers exceed $90k
• PTO
• Gas & Phone allowance