Facilities Account Manager – Client Success & Ops

CBRE Group, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager for Facilities Management to oversee a small to medium-sized team delivering client commitments.

You will coordinate staff, manage daily operations, and ensure service levels are met across client accounts in the Pittsburgh area. This role sits within CBRE's Global Workplace Solutions, focusing on coordinating resources, maintaining client relationships, and driving continuous improvement in operations.

Qualifications

• Experience supervising small to medium teams.
• Experience coordinating facilities management projects.
• Ability to define project requirements with sales.
• Strong client relationship management.
• Ability to monitor service levels and report findings.
• Excellent communication and leadership skills.

Responsibilities

• Provide formal supervision to employees, including training and evaluations.
• Coordinate daily team activities, set schedules, and track deadlines.
• Collaborate with sales to define project requirements and assess risks.
• Coordinate resources to service projects and develop operational plans.
• Manage client relationships and identify new sales opportunities.
• Monitor service levels and present findings to management.
• Prioritize issues and liaise with internal and client teams.
• Lead by example and align with CBRE RISE values.
• Resolve day-to-day issues impacting processes.

Skills

Staff supervision

Coaching

Facility management

Client relationship management

Sales coordination

Project coordination

Recruiting

Cross-functional collaboration

Job description

CBRE Group, Inc. is seeking an Account Manager for Facilities Management to oversee a small to medium-sized team delivering client commitments.

You will coordinate staff, manage daily operations, and ensure service levels are met across client accounts in the Pittsburgh area. This role sits within CBRE's Global Workplace Solutions, focusing on coordinating resources, maintaining client relationships, and driving continuous improvement in operations.