F&B Shift Manager - Full Time

Bally's; Chicago (IL); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Health coverage including medical, etc

401(K) / Company Match

Perks and childcare discounts

Daily employee parking

Salary flexibility for performance

Job summary

Bally's in Chicago is seeking a restaurant leadership professional to drive guest service excellence and staff development across high-volume outlets.

You will hire, train, and manage teams, ensure compliance with safety and alcohol rules, and optimize labor and operations to deliver superior guest experiences.

Qualifications

• Must be 21 years or older and eligible for licensing.
• Must obtain and maintain an Illinois Gaming Board gaming license.
• High school graduate or equivalent required.
• 2+ years of management in high-volume settings; casino exp. preferred.
• Strong problem-solving and decision-making abilities.
• Able to work flexible shifts, weekends and holidays.
• Experience with computer-based time and attendance systems.
• Excellent verbal and written communication skills.

Responsibilities

• Direct and supervise assigned outlets to maintain profitability and standards.
• Ensure compliance with state/federal alcohol service requirements.
• Hire, train and manage staff per policies and programs.
• Maintain high food, service and safety standards.
• Resolve guest and employee issues and monitor feedback.
• Schedule staff to maximize service levels and productivity.
• Promote Bally’s restaurant and property through proactive initiatives.

Skills

Verbal & written communication

Leadership experience

Problem-solving

Decision-making

Flexibility

Education

High School diploma or equivalent

Tools

Time and attendance software

Job description

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a high school graduate or equivalent
• Must have two or more years of related experience in management in high volume, with casino experience preferred
• Problem-solving and decision-making ability
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
• Excellent verbal and written communication skills
• Extensive knowledge of food products and service techniques
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET trainingis requiredto retain the position
• Ability to work with computer-based time and attendance
• Must be available to work flexible shifts, weekends, and holidays
• High School or better.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• $7 Daily Employee Parking Garage
• Target Salary Range: $68,000 per year

Physical Demands & Work Environment:

• Frequently required to lift up to a maximum of 40 pounds
• Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
• Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Licenses & Certifications

• ServSafe Food Handlr

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.