F&B Operations Manager - Guest Experience & Training

Socket.dev; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Socket.dev is seeking a dedicated Food and Beverage Manager in Raleigh, NC to lead our dining program. You will oversee all food and beverage operations, develop training, supervise staff, and ensure top-tier guest service while maintaining operational efficiency.

The ideal candidate has a strong background in hospitality, food safety compliance, and menu planning, with excellent communication skills to inspire the team and deliver consistent quality across service areas.

Qualifications

• Experience in food service management or related roles.
• Strong background in training, supervision and staff management.
• Knowledge of hospitality practices and trends; food safety regulations.

Responsibilities

• Develop and implement training programs for food safety, production, and service standards
• Supervise and manage all food and beverage staff, including hiring, scheduling, and evaluations
• Ensure compliance with health and safety regulations in food preparation and service areas
• Oversee menus planning, pricing strategies, and cost control measures
• Collaborate with the kitchen team to maintain high-quality production standards
• Conduct regular inventory checks, order supplies, and manage vendor relationships
• Handle customer feedback, complaints, and special requests professionally
• Interview and train new staff on food service protocols and customer interaction

Skills

Food service management

Training development

Staff supervision

Hospitality knowledge

Food safety

Multi-tasking

Interpersonal skills

Assistant Manager experience

Job description

Socket.dev is seeking a dedicated Food and Beverage Manager in Raleigh, NC to lead our dining program. You will oversee all food and beverage operations, develop training, supervise staff, and ensure top-tier guest service while maintaining operational efficiency.

The ideal candidate has a strong background in hospitality, food safety compliance, and menu planning, with excellent communication skills to inspire the team and deliver consistent quality across service areas.