Food & Beverage Supervisor: Lead Guest Service

North Ridge Country Club; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

North Ridge Country Club in Raleigh, NC is seeking a Food & Beverage Supervisor to lead the front-of-house team and uphold club service standards during busy service periods.

You will coordinate service flow, supervise staff, train new employees, and ensure a welcoming, professional member experience across all outlets while maintaining cleanliness, safety, and sanitation compliance. Strong communication and a calm, organized approach are essential to manage changing guest needs and events.

Qualifications

• Strong communication and leadership abilities.
• Knowledge of restaurant and bar service operations.
• Ability to manage multiple tasks during busy service periods.
• Strong hospitality mindset with attention to detail.
• Calm, organized under pressure.

Responsibilities

• Supervise front of house staff during assigned shifts.
• Ensure dining outlets are prepared prior to service.
• Assign sections and responsibilities to service staff.
• Monitor service flow and assist staff during busy periods.
• Ensure service stations and dining areas remain clean and organized.
• Maintain a visible presence on the service floor during operations.
• Ensure service meets club standards.
• Conduct quality checks on food presentation and beverage service.
• Assist staff in delivering efficient and attentive service.
• Interact with members and guests during service periods.
• Address member questions, requests, and service concerns promptly.
• Escalate member issues to management when necessary.
• Assist with onboarding and training new employees.
• Reinforce service standards and procedures.
• Provide coaching and direction to service staff during shifts.
• Promote teamwork and professionalism among staff.
• Monitor timecards and correct punch issues.
• Assist managers with shift reporting and documentation.
• Support scheduling adjustments when necessary.
• Ensure opening and closing checklists are completed.
• Maintain knowledge of cocktail preparation and bar service standards.
• Support responsible alcohol service.
• Assist with beverage inventory when required.
• Ensure staff adhere to sanitation and safety standards.
• Maintain compliance with club policies and alcohol service laws.
• Promote a safe and respectful workplace environment.

Skills

Communication

Leadership

Restaurant ops

Multitasking

Attention to detail

Job description

North Ridge Country Club in Raleigh, NC is seeking a Food & Beverage Supervisor to lead the front-of-house team and uphold club service standards during busy service periods.

You will coordinate service flow, supervise staff, train new employees, and ensure a welcoming, professional member experience across all outlets while maintaining cleanliness, safety, and sanitation compliance. Strong communication and a calm, organized approach are essential to manage changing guest needs and events.