F&B Operations Leader: Guest Experience & Service

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Greenleaf Hospitality Group is seeking a hands-on leader to manage restaurant, banquets, and kitchen staff. You will train, coach, and develop teams to deliver exceptional service, while aligning with company values and management directions.

This role requires organizing daily operations, ensuring compliance, and maintaining guest satisfaction across multiple locations. The ideal candidate will drive high standards, monitor interactions, and foster strong relationships with internal and

Qualifications

• Staff training and development experience.
• Strong communication and leadership skills.
• Ability to coach across multiple locations and staff levels.
• Focus on service excellence and guest interaction.

Responsibilities

• Assist in recruiting and onboarding staff.
• Organize and coach teams to maintain high service standards.
• Monitor guest interactions and staff performance daily.
• Coordinate with management to implement processes and policies.
• Drive profit through effective people management and operational discipline.
• Develop opportunities for staff growth and recognition.

Skills

Staff training

Coaching

Customer service

Communication

Relationship building

Job description

Greenleaf Hospitality Group is seeking a hands-on leader to manage restaurant, banquets, and kitchen staff. You will train, coach, and develop teams to deliver exceptional service, while aligning with company values and management directions.

This role requires organizing daily operations, ensuring compliance, and maintaining guest satisfaction across multiple locations. The ideal candidate will drive high standards, monitor interactions, and foster strong relationships with internal and