F&B Host

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Vacation days

Paid holidays

Employee meals

Parking discounts

Room nights discounts

Job summary

The Peninsula Chicago is seeking a Host to join our prestigious F&B team, delivering a memorable guest experience in a Five Star, Five Diamond setting. You will manage reservations, greet guests, seat and farewell with grace, upholding Peninsula standards.

Qualified candidates have at least 2 years of guest service, familiarity with reservation systems (OpenTable or similar), and strong communication. We offer health benefits, retirement plans, and generous paid time off.

Qualifications

• Must have at least 2 years of guest service experience.
• Knowledge of OpenTable or other computerized reservation system.
• Some computer experience (Excel/Word).
• Ability to multi-task.
• Impeccable grooming and excellent presentation.
• Outgoing, well spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types.
• Ability to handle high stress situations.

Responsibilities

• Responsible for all activities related to reservation handling, greeting, seating and farewell in the restaurant as per standards set by the hotel.
• Perform pre-service and after-service procedures.
• Confirm reservations and large parties 2 days out.
• Handle on-the-day reservations to Peninsula standards.
• Understand and accurately follow the standard of sequence of service.
• Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvement as needed.
• Responsible to daily take-out orders over the phone or in person.

Skills

Guest service experience

Communication skills

Multi-tasking

Impeccable grooming/presentation

Stress management

Outgoing, well spoken, polite

Tools

OpenTable

Job description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Host to join our F&B team to achieve the company's objectives and create a memorable guest experience.

• Be a part of a Five Star Five Diamond luxury brand
• Grow within a diverse multi-outlet property
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities:

• Responsible for all activities related to reservation handling, greeting, seating and farewell in the restaurant as per standards set by the hotel
• Perform pre-service and after-service procedures
• Confirm reservations and large parties 2 days out
• Handle on-the-day reservations to Peninsula standards
• Understand and accurately follow the standard of sequence of service
• Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area, and make recommendations for corrections and improvement as needed
• Responsible to daily take-out orders over the phone or in person

General Requirements:

• Must have at least 2 years of guest service experience
• Knowledge of Open Table or other computerized reservation system
• Some computer experience (excel/word)
• Ability to multi-task
• Impeccable grooming and excellent presentation
• Outgoing, well spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types
• Ability to handle high stress situations

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability insurance
• Retirement plan with 5% company match

The pay rate for this role is $26.68 per hour.