Front Desk Agent

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Complimentary employee meals

Discounted parking

Discounted and complimentary room NTS

50% spa discount

Premium health benefits

Job summary

The Peninsula Chicago is seeking an Agent to join our Rooms Division and contribute to a guest-centric service culture on Michigan Avenue. This luxury Five-Star Five-Diamond property offers growth within a diverse, multi-outlet setting and a generous benefits package including health, 401(k) with company match.

As a Front Desk Agent, you will uphold Peninsula and Forbes standards, coordinate with departments, and ensure accurate data handling while delivering exceptional guest experiences.

Qualifications

• 2 years of Front Office experience in luxury property is preferred.
• Knowledge of PMS and some knowledge in Housekeeping department preferred.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of Front Desk operations.
• Knowledgeable and fully adheres to Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Be in full compliance with Head Office database requirements.
• Ensure efficient operation of the Front Desk responsibilities with efficient handover.

Skills

Front Desk operations

PMS knowledge

Tools

PMS software

Job description

The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Front Desk operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk responsibilities with efficient handover

General Requirements:

• 2 years of Front Office experience in luxury property ideal
• Knowledge of PMS and some knowledge in Housekeeping department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

The pay rate for this role is $27.50 per hour.