Assistant F&B Outlet Manager

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted and complimentary room NTS

Job summary

The Peninsula Chicago is seeking a guest-focused Assistant Food & Beverage Outlet Manager to lead a luxury multi-outlet environment on Michigan Avenue. You will supervise staff, ensure high service standards, and manage reservations for optimal revenue while maintaining a discreet, attentive guest experience.

This role requires at least 2 years of leadership in a Five-Star hotel restaurant setting and fluency in English.

Qualifications

• Minimum of 2 years leadership experience in a multi-meal outlet at a Five-Star hotel.
• Strong knowledge of cuisines, wines, and pairings.
• Fluent English required; additional languages beneficial.

Responsibilities

• Oversee all activities of the outlet including staff scheduling and task delegation.
• Train, mentor, supervise, and assist department staff to uphold standards.
• Manage greeting, seating, reservations, and guest service with discretion and courtesy.
• Utilize POS and HOTsos systems per policy to maximize revenue and efficiency.

Skills

Leadership

Staff scheduling

Mentoring

Customer service

Tools

POS system

HOTsos

Job description

Working with a talented team of Food & Beverage professionals, The Peninsula Chicago is seeking a guest-focused Assistant Food & Beverage Outlet Manager.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Learn and grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Responsible for all activities of outlet,which includes staff scheduling, delegation of job tasks, monitoring and supervision of service, monitoring reservations and table assignment when applies, and ensuring managerial floor presence.
• Train, mentor, motivate, supervise, and assist department manager to discipline all department employees.
• Initiate and maintain friendly yet discreet and unobtrusive service in greeting, seating, and waiting on all guests.
• Take, control reservations and seating of the restaurant regarding service standards and maximizing revenue.
• Utilize the POS and HOTsos systems as per policies and procedure in place.
• This Job Description is not inclusive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.

General Requirements:

• Minimum of 2 years leadership experience in a three-meal period in a restaurant Five-Star hotel
• In depth understanding of various cuisine, wines, and pairings.
• Ability to speak English fluently, additional languages would be highly advantageous.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States.

The salary range for this role is $63,000-65,000 per year.