Reservations Agent

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Vacation days 10 per year

9 paid holiday days per year

Paid sick leave 5 days per year

Paid leave 5 days per year

Complimentary employee meals

Parking discount

Room nights discount

Spa discount 50%

Spa retail 25%

Medical, dental and vision 80% covered

Life insurance

Long-term disability

Retirement plan 5% match

Job summary

The Peninsula Chicago is recruiting a Reservations Agent to join our luxury team on Michigan Avenue. You will manage reservations, ensure seamless operations, and maintain Forbes-standard service to deliver exceptional guest experiences.

Ideal candidates have strong English, two years of luxury reservations experience, and familiarity with Opera PMS. The role offers extensive benefits, including health, 401(k) matching, and staff discounts.

Qualifications

• 2 years of room Reservations experience in luxury property ideal.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of Reservations operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Be in full compliance with Head Office database requirements.
• Ensure efficient operation of the Reservations responsibilities with efficient handover.

Skills

Reservations experience

PMS/Opera knowledge

English proficiency

Organizational skills

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Reservations Agent to join our team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Reservations operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Reservations responsibilities with efficient handover

General Requirements:

• 2 years of room Reservations experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

The salary for this position is $27.50/hr.