F&B Floor Manager — Guest Experience Leader

Gale Hotel Miami; Miami (FL); On-site; USD 55,000 - 73,000; Full time

Job summary

Gale Hotel Miami is seeking an experienced F&B Floor Manager to lead daily front-of-house operations across our restaurant, bar, lounge, and other hotel outlets. You will direct service teams, manage staffing, and uphold high guest service standards in a fast-paced luxury environment.

This role requires strong leadership, English (and Spanish preferred), and a proven ability to optimize service quality, guest recovery, and cost controls while collaborating with culinary and beverage leadership.

Qualifications

• Minimum 3 years of progressive restaurant, hotel F&B, or comparable upscale hospitality experience.
• Experience managing front-of-house teams, shift operations, scheduling, and service quality.
• Working knowledge of restaurant POS systems, labor and cost controls, and food safety requirements.
• Strong leadership, decision-making, communication, and organizational skills.
• Flexible availability for evenings, weekends, holidays, and high-volume service periods.

Responsibilities

• Manage F&B floor operations and service periods, set daily priorities, and ensure efficient service.
• Direct front-of-house staff including servers, hosts, bartenders, bussers, and runners.
• Develop staffing plans and shift schedules according to forecasted volume and budgets.
• Lead pre-shift meetings, reinforce service standards, and coordinate with culinary and beverage leadership.
• Monitor guest satisfaction, resolve escalated complaints, and authorize service recovery.
• Ensure adherence to food safety, sanitation, and responsible beverage service policies.
• Oversee reservation flow, seating coordination, pacing, and communication among floor, kitchen, and bar.
• Review POS transactions and shift reports for accuracy and regulatory compliance.
• Monitor labor utilization and controllable expenses; propose operational improvements.
• Collaborate with hotel operations, banquets, culinary, and other departments for smooth service.
• Investigate issues, document incidents, and escalate to senior F&B management and HR.
• Participate in management meetings and contribute to service quality and guest retention.

Skills

Front-of-house leadership

Staff supervision

Guest recovery

English language

Spanish language

Education

High School Diploma

Tools

POS systems

Job description

Gale Hotel Miami is seeking an experienced F&B Floor Manager to lead daily front-of-house operations across our restaurant, bar, lounge, and other hotel outlets. You will direct service teams, manage staffing, and uphold high guest service standards in a fast-paced luxury environment.

This role requires strong leadership, English (and Spanish preferred), and a proven ability to optimize service quality, guest recovery, and cost controls while collaborating with culinary and beverage leadership.