F&B Floor Manager: Elevate Guest Experiences

Gale Hotels; Torch of Friendship (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

Gale Hotels is seeking an F&B Floor Manager to lead daily front-of-house operations across restaurant, bar, and lounge outlets. You will oversee staff performance, service standards, guest recovery, and ensure consistent, high-quality guest experiences while aligning with company policies.

You will manage staffing plans, oversee opening/closing procedures, and coordinate with culinary and beverage leadership to optimize service and financial performance in a fast-paced hotel setting.

Qualifications

• Minimum 3 years of progressive F&B or hospitality experience with supervisory responsibilities.
• Experience managing front-of-house teams, shift operations, and service quality.
• Working knowledge of POS systems, labor and cost controls, and food safety requirements.

Responsibilities

• Oversee assigned F&B floor operations and service periods with daily priorities.
• Direct front-of-house staff: servers, hosts, bartenders, bussers, and runners.
• Develop staffing plans, shift schedules, and labor deployment based on volume and budget.
• Lead pre-shift meetings and coordinate with culinary/beverage leadership.
• Monitor guest satisfaction and authorize service recovery within policy.
• Ensure food safety, sanitation, and responsible alcohol service.
• Review POS transactions, cash handling, and shift report accuracy.
• Coordinate with other departments for smooth service and events.

Skills

Front-of-house leadership

Staff management

Budgeting & cost controls

POS systems

Service standards

Bilingual English/Spanish

Education

High School diploma

Tools

Point of Sale (POS) systems

Labor scheduling software

Job description

Gale Hotels is seeking an F&B Floor Manager to lead daily front-of-house operations across restaurant, bar, and lounge outlets. You will oversee staff performance, service standards, guest recovery, and ensure consistent, high-quality guest experiences while aligning with company policies.

You will manage staffing plans, oversee opening/closing procedures, and coordinate with culinary and beverage leadership to optimize service and financial performance in a fast-paced hotel setting.