Eyewear Team Lead: Customer Experience & Training

LensCrafters; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Bonus potential

Job summary

LensCrafters is seeking a Full-Time Team Lead in Houston to deliver exceptional customer service while leading store operations. The role focuses on guiding optical and lab processes, training staff, and ensuring high-quality eyewear and service.

The position emphasizes leadership, communication, and a proactive approach to daily challenges. The ideal candidate has strong optical knowledge, retail experience, and familiarity with edging, mounting, and measurement tasks.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Excellent communication and listening skills.
• Strong interpersonal skills.
• Strong basic math skills and cash handling.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive and solution-driven, accurate execution and product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In lab, custom fits glasses and precisely place prescriptions in lenses.

Skills

Strong optical experience

Retail experience

Leadership experience

Customer service skills

Communication skills

Problem solving

Education

HS diploma/GED

Job description

LensCrafters is seeking a Full-Time Team Lead in Houston to deliver exceptional customer service while leading store operations. The role focuses on guiding optical and lab processes, training staff, and ensuring high-quality eyewear and service.

The position emphasizes leadership, communication, and a proactive approach to daily challenges. The ideal candidate has strong optical knowledge, retail experience, and familiarity with edging, mounting, and measurement tasks.