Eyewear Retail Team Lead - Customer & Lab Ops

LensCrafters; Round Rock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Round Rock, TX is seeking a Team Lead to deliver exceptional customer service and manage store and lab processes. This full-time role focuses on driving store success through strong optical knowledge and customer care.

Qualifications include a HS diploma, strong optical/retail experience, and leadership ability. You will work with a team to ensure accurate fittings, product knowledge, and safe lab practices. Eligible for a competitive total rewards package.

Qualifications

• HS diploma/GED is required.
• Strong optical & retail experience essential.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener with leadership experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Proactive & solution driven with accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.

Skills

Strong communication

Interpersonal skills

Leadership

Sales skills

Problem solving

Cash handling

Education

HS diploma/GED

Tools

Edging & mounting equipment

AccuFit Digital Measurement System

Job description

LensCrafters in Round Rock, TX is seeking a Team Lead to deliver exceptional customer service and manage store and lab processes. This full-time role focuses on driving store success through strong optical knowledge and customer care.

Qualifications include a HS diploma, strong optical/retail experience, and leadership ability. You will work with a team to ensure accurate fittings, product knowledge, and safe lab practices. Eligible for a competitive total rewards package.