Optical Retail Team Lead - Customer Experience

Luxottica; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Paid time off

Retirement savings

Job summary

LensCrafters in Austin, TX is seeking a Team Lead to drive exceptional customer service in store and lab settings where applicable. You will oversee key optical and lab processes, guide sales associates, and ensure operations meet quality standards.

The role requires a HS diploma, strong optical knowledge, leadership, and the ability to train staff. This on-site position offers growth opportunities and a comprehensive benefits package.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal and leadership skills.
• Sales skills and basic math ability.
• Experience with edging and mounting is a plus.

Responsibilities

• Provide unsurpassed customer service in-store and with patients.
• Assist customers with selections and recommendations; support sales associates.
• Serve as a responsible alternate store key holder.
• In the lab (if applicable): custom fit glasses and place prescriptions in lenses.
• Train staff to improve knowledge, skills and certification for lens and lab processes.
• Ensure eyewear meets optical standards and customer requirements.
• Maintain a safe working environment; perform basic lab tool maintenance.

Skills

Leadership

Interpersonal skills

Sales

Problem solving

Basic math

Customer service

Cash register familiarity

Computers & calculators

Education

HS diploma/GED

Tools

Optical machinery/instruments experience

AccuFit Digital Measurement System certification

Job description

LensCrafters in Austin, TX is seeking a Team Lead to drive exceptional customer service in store and lab settings where applicable. You will oversee key optical and lab processes, guide sales associates, and ensure operations meet quality standards.

The role requires a HS diploma, strong optical knowledge, leadership, and the ability to train staff. This on-site position offers growth opportunities and a comprehensive benefits package.