Eyewear Retail Team Lead – Elevate Customer Experience

EssilorLuxottica; Strongsville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

LensCrafters is seeking a full-time Team Lead to drive exceptional customer service in our store and to oversee key optical and lab processes. The role emphasizes leadership, product knowledge, and proactive problem solving to ensure delightful experiences for patients and customers.

The position requires strong communication, interpersonal skills, and experience with edging/mounting, POS systems, and basic optics. Join a collaborative team focused on quality care and growth.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Excellent communication and listening skills.
• Strong interpersonal skills and teamwork.
• Solid basic math abilities.
• Sales skills and customer service orientation.
• Problem solving ability.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In lab: Custom fits glasses & precisely place prescription in lenses.
• Strengthen colleagues' knowledge, skill, & certification for lens and lab processes.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment; demonstrate safe work practices.
• Maintain lab tools & systems; perform basic operation and cleaning.

Skills

Leadership & training

Communication skills

Inter-personal skills

Math proficiency

Sales skills

Problem solving

Edging & mounting

Optical knowledge

Cash register / POS

Team coordination

Education

HS diploma/GED

Tools

POS systems

Job description

LensCrafters is seeking a full-time Team Lead to drive exceptional customer service in our store and to oversee key optical and lab processes. The role emphasizes leadership, product knowledge, and proactive problem solving to ensure delightful experiences for patients and customers.

The position requires strong communication, interpersonal skills, and experience with edging/mounting, POS systems, and basic optics. Join a collaborative team focused on quality care and growth.