Eyewear Team Lead - Customer-Centric Optics Leader

LensCrafters; Peabody (MA); On-site; USD 26,000 - 45,000; Part time

Job summary

LensCrafters is seeking a Part-Time Team Lead to deliver exceptional customer service in our Macy's LensCrafters store in Peabody, MA. You will help customers select eyewear, manage lab processes if applicable, and support store operations to drive sales and customer satisfaction.

The role requires HS diploma/GED, strong optical and retail experience, and leadership and training abilities. You will mentor staff, ensure accurate product knowledge, and uphold safety and quality standards in a

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.

Skills

Customer service

Communication

Sales

Problem solving

Leadership

Teamwork

Math skills

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking a Part-Time Team Lead to deliver exceptional customer service in our Macy's LensCrafters store in Peabody, MA. You will help customers select eyewear, manage lab processes if applicable, and support store operations to drive sales and customer satisfaction.

The role requires HS diploma/GED, strong optical and retail experience, and leadership and training abilities. You will mentor staff, ensure accurate product knowledge, and uphold safety and quality standards in a