Eyewear Store Leader: Drive KPIs & CX

LensCrafters; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

LensCrafters in San Antonio is seeking a Store Manager to lead the team and deliver exceptional customer service while driving key store KPIs. You will implement the Brand Story, ensure flawless customer experiences, and manage daily operations with a focus on safety and compliance.

Qualifications include 4+ years of supervisory experience, strong communication, and a solid grasp of retail operations, with the ability to train staff and partner with optometrists to enhance patient care.

Qualifications

• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Strong communication and listening skills.
• Ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to improve store KPIs (NPS, sales, labor, exams).
• Hire and attract engaged staff to fit roles at the right time.
• Collaborate with the Doctor of Optometry to elevate customer experience.
• Lead operations, inventory, and visual standards per guidelines.

Skills

Leadership

Communication

Team building

Customer service

Sales skills

Time management

Negotiation

Operational knowledge

Adaptability

Education

High School diploma or equivalent

College degree or equivalent

ABO Certification (if applicable)

LensCrafters Final Inspector Certification

Tools

LC Dashboard

POS system / cash register

Computers and calculators

Job description

LensCrafters in San Antonio is seeking a Store Manager to lead the team and deliver exceptional customer service while driving key store KPIs. You will implement the Brand Story, ensure flawless customer experiences, and manage daily operations with a focus on safety and compliance.

Qualifications include 4+ years of supervisory experience, strong communication, and a solid grasp of retail operations, with the ability to train staff and partner with optometrists to enhance patient care.