Eyewear Specialist - Patient Care & Frames Sales

Socket.dev; San Jose (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Total Vision LLC in San Jose, CA is seeking an optician assistant to help patients select eyewear, verify insurance, and process orders. The role emphasizes customer service, frame and lens education, and accurate measurements.

This full-time hourly position offers growth in a busy optometry practice environment. Requires a high school diploma and 2–3 years of related experience; bilingual ability in English and Spanish or Hindi is preferred.

Qualifications

• High school diploma or GED required with 2–3 years related experience.
• Bilingual in English and Spanish or Hindi preferred.
• Customer service and sales-focused interactions with patients.
• Ability to explain eyewear options and benefits clearly.

Responsibilities

• Assist patients with frame and lens selection.
• Educate patients on clear lenses, sunglasses, and other needs.
• Ensure proper fit and measurements for all lens types.
• Verify insurance and explain benefits to patients.
• Dispense glasses and assist with adjustments and repairs.
• Return patient calls promptly and communicate delays.
• Lab experience in edging, finishing and surfacing preferred.

Skills

Customer Service

Sales

Team Player

Computer Skills

Language Skills

Optical Knowledge

Cross-Training

Flexibility

Education

High School diploma or GED

2–3 years related experience

Tools

Excel

Payroll Systems

Inventory Software

Order Processing Systems

Project Management Software

Word

Email

Job description

Total Vision LLC in San Jose, CA is seeking an optician assistant to help patients select eyewear, verify insurance, and process orders. The role emphasizes customer service, frame and lens education, and accurate measurements.

This full-time hourly position offers growth in a busy optometry practice environment. Requires a high school diploma and 2–3 years of related experience; bilingual ability in English and Spanish or Hindi is preferred.