Eyewear Specialist: Frame & Lens Consultant

TOTAL VISION LLC

San Jose (CA)

On-site

USD 57,308,000 - 68,770,000

Full time

8 days ago

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Job summary

Total Vision LLC in San Jose, CA is hiring for an Optician/Customer Service role at hourly pay. You will assist patients in selecting frames and lenses, educate on lens options, verify insurance benefits, and ensure proper fit and measurements across lens types.

You should have a high school diploma and 2–3 years of related experience; bilingual English/Spanish or Hindi is preferred. This on-site position includes client interaction and potential lab tasks.

Qualifications

High school diploma or GED with 2–3 years related experience and/or training, or equivalent combination of education and experience.
Bilingual in English and Spanish or Hindi preferred.

Responsibilities

Assists patients with proper frame and lens selection.
Educates patients on options for clear lenses, sunglasses, and other needs.
Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.
Educates patients on benefits of having multiple pairs of glasses to fill eye care needs.
Verifies patient insurance and explains their benefits.
Dispenses glasses and informs patients about adaptation to new prescriptions and lens types.
Helps patients with repairs and adjustments.
Ensures patient phone calls are returned in a timely manner and informs of delays with eye-wear purchases.
Assists with other tasks in the office.
Lab experience in edging, finishing and surfacing preferred.