Eyewear Specialist II — Customer‑Centric Optician

VSP Ventures; Irvine (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

VSP Vision in Irvine, CA is looking for an optician-support professional to help customers find eyeglasses and contact lenses that best match their needs while delivering high levels of care.

You will guide patients through frame selections, coordinate measurements with prescriptions, and assist with insurance billing and orders. This role emphasizes patient satisfaction, teamwork, and accurate documentation in our practice software.

Qualifications

• 1–2 years of related experience in a fast-paced environment.
• State licensure or certification by a recognized optician association if required by state.
• Working knowledge of MS Office software.
• Ability to multitask and manage multiple inquiries simultaneously.
• Strong verbal communication to prioritize and respond to calls and messages.
• Clear written communication to document customer interactions accurately.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making abilities.
• Discretion and judgment in applying guidelines and protecting patient privacy.
• For remote/hybrid roles: engage effectively in virtual environments with camera presence.

Responsibilities

• Determine patient visit reasons, assess lifestyle needs, and recommend eyewear per optometrist prescriptions.
• Deliver exceptional customer service to attract and retain patients and promote satisfaction.
• Assist customers in frame selection and coordinate measurements with prescriptions.
• Recommend lenses, coatings, and frames based on customer needs and occupations.
• Take measurements, assist with adjustments, and dispense eyewear.
• Provide accurate pricing and realistic delivery quotes to patients.
• Communicate enthusiastically to meet patient expectations and support team alignment.
• Clean and merchandise displays daily to showcase effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communications in the practice software.
• Work on special projects and other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Listening

Questioning

Education

State licensure

Tools

MS Office

Job description

VSP Vision in Irvine, CA is looking for an optician-support professional to help customers find eyeglasses and contact lenses that best match their needs while delivering high levels of care.

You will guide patients through frame selections, coordinate measurements with prescriptions, and assist with insurance billing and orders. This role emphasizes patient satisfaction, teamwork, and accurate documentation in our practice software.