Eyewear Specialist: Patient-Focused Optician

VSP Ventures; Sparks (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

VSP Vision is seeking a customer-focused associate to help patients find eyeglasses and contact lenses that best fit their needs and prescriptions. You will deliver top-tier service, assist with frame selection, and coordinate fittings with optical measurements, ensuring accurate pricing and timely delivery estimates.

The role emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with the team to maintain high patient satisfaction and smooth operation of

Qualifications

• One to two years of experience in related field.
• State licensure or national optician certification when required.
• Working knowledge of MS Office.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise display daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

Optician licensure

State certification

Tools

MS Office

Job description

VSP Vision is seeking a customer-focused associate to help patients find eyeglasses and contact lenses that best fit their needs and prescriptions. You will deliver top-tier service, assist with frame selection, and coordinate fittings with optical measurements, ensuring accurate pricing and timely delivery estimates.

The role emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with the team to maintain high patient satisfaction and smooth operation of