Irvine Eyewear Specialist & Optical Fitter

VSP Ventures; Irvine (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

VSP Vision is seeking an eyewear sales associate in Irvine, CA to help customers find eyeglasses and contacts that best match their needs, while delivering high quality care.

The role emphasizes service, product recommendations, frame fittings, and coordination with prescription details. Ideal candidates have 1-2 years of related experience, strong communication skills, and the ability to work in a fast-paced environment. This on-site position offers competitive pay and benefits.

Qualifications

• One to two years of experience in a related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician (if required by state).
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise displays daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Interpersonal skills

MS Office

Education

State optician licensure

Tools

MS Office

Job description

VSP Vision is seeking an eyewear sales associate in Irvine, CA to help customers find eyeglasses and contacts that best match their needs, while delivering high quality care.

The role emphasizes service, product recommendations, frame fittings, and coordination with prescription details. Ideal candidates have 1-2 years of related experience, strong communication skills, and the ability to work in a fast-paced environment. This on-site position offers competitive pay and benefits.