Eyewear Specialist: Frames, Lenses & Fit

VSP Ventures; Buena Park (CA); Hybrid; USD 55,875,000 - 71,635,000; Full time

Job summary

VSP Vision in Buena Park, CA is seeking an Optician 2 to help customers find eyeglasses and contact lenses that best match their needs. You will provide high-quality service following optometrist prescriptions.

Responsibilities include selecting frames, measuring, dispensing eyewear, and assisting with lens options, coatings, and pricing. On-site role with potential incentives; strong communication and multitasking are essential.

Qualifications

• One to two years of experience in a related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise displays daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

State optician licensure

Tools

MS Office

Job description

VSP Vision in Buena Park, CA is seeking an Optician 2 to help customers find eyeglasses and contact lenses that best match their needs. You will provide high-quality service following optometrist prescriptions.

Responsibilities include selecting frames, measuring, dispensing eyewear, and assisting with lens options, coatings, and pricing. On-site role with potential incentives; strong communication and multitasking are essential.