Optician II: Eyewear Fit, Lens Recommendations & Care

VSP Ventures; Riverside (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

VSP Vision in Riverside, CA is seeking a customer-focused optician support role to help patients find eyeglasses and contact lenses that best match their prescriptions. You will guide patients through selecting frames, lenses, coatings, and accessories while ensuring accuracy and professional service.

The role emphasizes clear communication, efficient handling of measurements and orders, and collaboration with the team to deliver timely, quality eyewear.

Qualifications

• One to two years of experience in related field.
• Optician licensure if required by state.
• Working knowledge of MS Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Document all patient communication in patient records within practice software system

Skills

Customer service

Verbal communication

Multi-tasking

Interpersonal skills

Education

Optician licensure

Tools

MS Office

Job description

VSP Vision in Riverside, CA is seeking a customer-focused optician support role to help patients find eyeglasses and contact lenses that best match their prescriptions. You will guide patients through selecting frames, lenses, coatings, and accessories while ensuring accuracy and professional service.

The role emphasizes clear communication, efficient handling of measurements and orders, and collaboration with the team to deliver timely, quality eyewear.