Eyewear Retail Team Lead - Sales & Experience

Warby Parker; Seattle (WA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Stock Purchase Plan

Free eyewear

Paid sick leave

And more (just ask!)

Job summary

Warby Parker is seeking a Sales Supervisor to create outstanding customer experiences across our retail locations. You will lead on the floor, drive service standards, and participate in process improvements and special projects with a motivated team.

You have retail leadership experience, strong communication skills, and an entrepreneurial, proactive mindset. You’ll thrive in a fast-paced, customer-first environment and bring positive energy to the team, even during busy hours.

Qualifications

• Retail experience in a customer-focused environment.
• 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Cool under pressure and adaptable to changing circumstances.
• Entrepreneurial spirit with a proactive mindset.
• Curious and eager to learn.
• A team player who helps customers and teammates alike.
• Innovative, proactive problem-solver.
• Proud of your work and self-motivated to be a top performer.
• Brings positive, fun energy to the workplace, even with long hours.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful style advice.
• Dream up innovative ways to reinvent the glasses-shopping experience.
• Lead the selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

customer service

management

interpersonal skills

adaptable

entrepreneurial spirit

learning mindset

team player

problem-solver

positive energy

reliability

Job description

Warby Parker is seeking a Sales Supervisor to create outstanding customer experiences across our retail locations. You will lead on the floor, drive service standards, and participate in process improvements and special projects with a motivated team.

You have retail leadership experience, strong communication skills, and an entrepreneurial, proactive mindset. You’ll thrive in a fast-paced, customer-first environment and bring positive energy to the team, even during busy hours.