Eyewear Retail Lead: Customer Experience Champion

Warby Parker; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off and holidays

401(k) retirement plan

Employee stock purchase plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences. You’ll lead on-floor selling, manage front-of-house tasks, and participate in store initiatives when a manager isn’t present.

Ideal candidates have retail experience with a customer focus and at least 6 months in a supervisory role, with strong communication and a proactive, entrepreneurial mindset. This is a full-time, on-site role supporting stores across the U.S. and Canada.

Qualifications

• Prior retail experience with a customer focus.
• At least 6+ months in a management role or supervising a team.

Responsibilities

• Lead on-floor selling and front-of-house operations when a manager isn’t present.
• Deliver Warby Parker’s values and brand story to customers.
• Provide product knowledge and thoughtful style advice.
• Suggest improvements to store processes and participate in special projects.

Skills

Customer service

Leadership

Communication

Team coordination

Problem-solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences. You’ll lead on-floor selling, manage front-of-house tasks, and participate in store initiatives when a manager isn’t present.

Ideal candidates have retail experience with a customer focus and at least 6 months in a supervisory role, with strong communication and a proactive, entrepreneurial mindset. This is a full-time, on-site role supporting stores across the U.S. and Canada.