Eyewear Retail Lead — Customer Experience & Growth

Warby Parker; Leawood (KS); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

401(k) Retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing customer experiences across our retail locations in the U.S. and Canada.

You will lead on the sales floor, participate in process improvements, and handle front-of-house operations when a manager isn’t present. The role requires 6+ months of management experience in retail, exceptional communication, and an entrepreneurial spirit.

Qualifications

• Retail experience in a customer-focused environment.
• 6+ months in a management position.
• Exceptional interpersonal and communication skills.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial and proactive mindset.
• Team player who motivates others and drives results.
• Self-motivated, committed to top performance.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Management experience

Interpersonal skills

Adaptability

Entrepreneurial mindset

Team leadership

Problem solving

Positive energy

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing customer experiences across our retail locations in the U.S. and Canada.

You will lead on the sales floor, participate in process improvements, and handle front-of-house operations when a manager isn’t present. The role requires 6+ months of management experience in retail, exceptional communication, and an entrepreneurial spirit.