Eyewear Retail Team Lead - Optics & Customer Experience

EssilorLuxottica; Palo Alto (CA); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica, a leader in eyewear, seeks a Team Lead for LensCrafters in Palo Alto to drive outstanding customer service and manage key optical and lab processes. You will guide sales associates, assist customers with eyewear choices, and help maintain high standards of product quality.

The role emphasizes leadership, training, and hands-on support in both retail and lab environments to ensure a smooth store operation and customer satisfaction.

Qualifications

• HS diploma or GED is required.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Interpersonal and leadership skills.
• Experience with edging and mounting is preferred.

Responsibilities

• Ensure exceptional customer service in retail and lab settings.
• Assist customers with selections and provide recommendations.
• Serve as an alternate store key holder and support lab operations.

Education

HS diploma/GED

Tools

Edging & mounting

Optical measurement

Customer service

Leadership & training

Casolini?

Job description

Luxottica, a leader in eyewear, seeks a Team Lead for LensCrafters in Palo Alto to drive outstanding customer service and manage key optical and lab processes. You will guide sales associates, assist customers with eyewear choices, and help maintain high standards of product quality.

The role emphasizes leadership, training, and hands-on support in both retail and lab environments to ensure a smooth store operation and customer satisfaction.