Eyewear Retail Team Lead – Customer Experience Champion

Sunglass Hut TSA; Ann Arbor (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health care benefits

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Ann Arbor is seeking a Team Lead to deliver exceptional customer service and drive store performance. You will manage optical and lab processes, support sales staff, and ensure operations meet company standards.

The role requires leadership experience, strong interpersonal and math skills, and knowledge of optical merchandise. You will train teammates, handle POS systems, and help create a welcoming experience for every patient and customer.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience preferred.
• Knowledge of optical theory and merchandise.
• Leadership or training experience is required.
• Strong interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and assist in sales.
• Lead and train team members to deliver consistent service.
• Manage store key holder duties and store operations.
• Oversee basic lab processes and optical quality standards.

Skills

Sales skills

Leadership & training

Interpersonal skills

Math skills

Problem solving

Customer service

Education

HS diploma/GED

Tools

Edging & mounting equipment

Cash register & POS systems

Optical measuring tools

Optical machinery knowledge

Job description

LensCrafters in Ann Arbor is seeking a Team Lead to deliver exceptional customer service and drive store performance. You will manage optical and lab processes, support sales staff, and ensure operations meet company standards.

The role requires leadership experience, strong interpersonal and math skills, and knowledge of optical merchandise. You will train teammates, handle POS systems, and help create a welcoming experience for every patient and customer.