Eyewear Patient Care & Sales Coordinator

Now Optics; Clovis (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription coverage

Life insurance

Disability insurance

2 eyeglasses annually

Family discounts

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee Assistance Program

Job summary

Stanton Optical, an Now Optics brand, seeks a Doctor’s Technician to be the friendly first touchpoint in our on-site store. You will guide patients, bridge retail and clinical services, and help manage exams, measurements, and frame orders.

You will excel in customer service, multi-tasking, and teamwork in a fast-paced optical retail environment, with benefits and growth opportunities offered.

Qualifications

• Associate’s degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group.
• Active listening, building rapport, and empathy.
• Problem solving and flexibility in a team environment.
• Collaborative spirit and respectful relationships.
• Driven by results and able to multitask.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required

Skills

Customer service

Communication skills

Active listening

Problem solving

Team collaboration

Multitasking

People skills

Education

Associate degree or higher

Job description

Stanton Optical, an Now Optics brand, seeks a Doctor’s Technician to be the friendly first touchpoint in our on-site store. You will guide patients, bridge retail and clinical services, and help manage exams, measurements, and frame orders.

You will excel in customer service, multi-tasking, and teamwork in a fast-paced optical retail environment, with benefits and growth opportunities offered.