Eyewear Optician & Customer Care Specialist

VSP Ventures; Stockton (CA); Vor Ort; USD 42.000 - 63.000; Vollzeit

Zusammenfassung

VSP Vision in Stockton, CA seeks an optician to help customers find eyeglasses and contact lenses that match prescriptions, lifestyle, and facial features. You will assist with frame selection, measure frames, and dispense eyewear, ensuring accurate pricing and timely delivery.

This role emphasizes strong customer service, clear communication, and collaboration with staff. Knowledge of optical software, insurance billing, and accuracy in patient records is essential.

Qualifikationen

• One to two years of experience in related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician.

Aufgaben

• Determine the reason for the patient’s visit and deliver recommendations based on the prescription.
• Assist customers in frame selection and coordinate frames with measurements and prescription.
• Recommend lenses, coatings, and frames to suit customer needs and occupations.
• Take measurements, assist with adjustments, and dispense eyewear.
• Ensure accurate pricing and realistic delivery time quotes.
• Provide enthusiastic, concise communication to meet patient expectations and foster relationships.
• Merchandise display daily.
• Assist with insurance billing and processing orders.
• Document patient communication in the practice software.
• Work on special projects and other duties as assigned.

Kenntnisse

Customer service

Verbal communication

Written communication

Multi-tasking

Team collaboration

Ausbildung

State licensure or optician certification

Tools

MS Office

Jobbeschreibung

VSP Vision in Stockton, CA seeks an optician to help customers find eyeglasses and contact lenses that match prescriptions, lifestyle, and facial features. You will assist with frame selection, measure frames, and dispense eyewear, ensuring accurate pricing and timely delivery.

This role emphasizes strong customer service, clear communication, and collaboration with staff. Knowledge of optical software, insurance billing, and accuracy in patient records is essential.