Eyewear Specialist & Patient Care Pro

ADP, Inc.; San Jose (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

VSP Vision is seeking an on-site Optical Customer Advisor in San Jose, CA. You will help patients select frames, take measurements, and dispense eyewear while delivering exceptional customer service and accurate insurance processing.

The role emphasizes strong communication, multitasking, and problem solving to ensure patient satisfaction. Experience in optics and MS Office is preferred, with licensure/certification where required.

Qualifications

• One to two years of related experience is preferred.
• Effective verbal and written communication skills are essential.
• Excellent interpersonal and rapport-building abilities.
• Strong problem-solving and decision-making skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Help customers find eyewear matching their needs and prescription.
• Assist with frame selection, measurements, and dispensing eyewear.
• Provide recommended lenses and coatings based on customer needs.
• Take measurements, assist with adjustments, and manage pricing and delivery quotes.
• Document patient communications in practice software and assist with insurance processing.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Education

Optician licensure/certification

Tools

MS Office

Job description

VSP Vision is seeking an on-site Optical Customer Advisor in San Jose, CA. You will help patients select frames, take measurements, and dispense eyewear while delivering exceptional customer service and accurate insurance processing.

The role emphasizes strong communication, multitasking, and problem solving to ensure patient satisfaction. Experience in optics and MS Office is preferred, with licensure/certification where required.