Eyewear Fitting Specialist & Customer Experience

Warby Parker; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Paid holidays

Paid sick leave

Vacation days

Employee Stock Purchase Plan

Parental leave

Short-term disability

EAP

Free eyewear

Job summary

Warby Parker is seeking skilled Opticians to join our growing in-house optical team and help people see. You’ll become an expert in our brand and glasses, helping customers with eyewear needs and explaining prescriptions.

You’ll measure, fit, and adjust frames with accuracy while ensuring our optical standards are met. You'll collaborate with a motivated, supportive team and grow with career-advancing resources and benefits as part of Warby Parker’s mission to provide vision care that’s

Qualifications

• Licensed dispensing optician in states that require a license or ABO-certified in non-licensing states.
• Passionate about eyewear and retail industries.
• Clear, professional communicator who can break down technical terms for customers.

Responsibilities

• Help customers meet eyewear needs.
• Take and record measurements, adjust eyewear with accuracy.
• Check finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Collaborate with team to ensure exceptional service.
• Help customers choose frames and lenses based on prescription, fit, style, and lifestyle.
• Form best practices for sales and customer service across the organization.

Skills

Customer service

Communication skills

Eye care knowledge

Team player

Education

Licensed dispensing optician

Job description

Warby Parker is seeking skilled Opticians to join our growing in-house optical team and help people see. You’ll become an expert in our brand and glasses, helping customers with eyewear needs and explaining prescriptions.

You’ll measure, fit, and adjust frames with accuracy while ensuring our optical standards are met. You'll collaborate with a motivated, supportive team and grow with career-advancing resources and benefits as part of Warby Parker’s mission to provide vision care that’s