Eyewear Experience Specialist

joinaegvision; Peterborough (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care in a full-time role at our New Hampshire location. You will help patients select frames and lenses that fit prescriptions, lifestyle, and style, while ensuring proper measurements and accurate dispensing.

You will educate patients on care, warranties, and insurance coverage, and maintain strong relationships with technicians and doctors to support timely order fulfillment.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MS Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Responsibilities

• Delivers extraordinary experience to each patient and explains customized product recommendations.
• Receive patient handoff from technicians or doctors and identify visual needs.
• Keeps current on products, procedures, rebates, and lens/frame types.
• Take and return patient calls and update on order status; escalate issues as needed.
• Assist in selecting frames and lens options based on prescriptions and lifestyle.
• Educate patients on eyeglass and contact lens care and warranty coverage.
• Interpret prescriptions and enter data into EHR/ALE systems.
• Follow up on pending orders and notify patients when eyewear is ready.
• Inspect final products for flaws and ensure proper fit and comfort.

Skills

Strong communication

Customer service

Manual dexterity

Attention to detail

Organizational skills

Verbal and written communication

Education

High School or GED

ABO/NCLE (preferred)

Tools

Pupilometer

PD sticks

Lensometer

Pliers

Wrenches

Frame warmer

Job description

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care in a full-time role at our New Hampshire location. You will help patients select frames and lenses that fit prescriptions, lifestyle, and style, while ensuring proper measurements and accurate dispensing.

You will educate patients on care, warranties, and insurance coverage, and maintain strong relationships with technicians and doctors to support timely order fulfillment.