Eyewear Experience Specialist

joinaegvision

Peterborough (NH)

On-site

USD 42,000 - 64,000

Full time

3 days ago
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Benefits offered by this job

401(k) with Match
Medical/Dental/Vision/Life/STD/LTD
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays

Job summary

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care in a full-time role at our New Hampshire location. You will help patients select frames and lenses that fit prescriptions, lifestyle, and style, while ensuring proper measurements and accurate dispensing.

You will educate patients on care, warranties, and insurance coverage, and maintain strong relationships with technicians and doctors to support timely order fulfillment.

Qualifications

  • High School or GED qualification.
  • ABO/NCLE preferred but not required.
  • Minimum of one-year experience working as an Optician strongly preferred.
  • Experience with HIPAA requirements preferred.
  • PC skills to include MS Office, Windows, and Word Processing.
  • Strong organizational skills and attention to detail.
  • Strong communication skills (verbal and written).
  • Excellent customer service skills and pleasant demeanor, experience with sales preferred.
  • Manual dexterity and hand-eye coordination.

Responsibilities

  • Delivers extraordinary experience to each patient and explains customized product recommendations.
  • Receive patient handoff from technicians or doctors and identify visual needs.
  • Keeps current on products, procedures, rebates, and lens/frame types.
  • Take and return patient calls and update on order status; escalate issues as needed.
  • Assist in selecting frames and lens options based on prescriptions and lifestyle.
  • Educate patients on eyeglass and contact lens care and warranty coverage.
  • Interpret prescriptions and enter data into EHR/ALE systems.
  • Follow up on pending orders and notify patients when eyewear is ready.
  • Inspect final products for flaws and ensure proper fit and comfort.

Skills

Strong communication
Customer service
Manual dexterity
Attention to detail
Organizational skills
Verbal and written communication

Education

High School or GED
ABO/NCLE (preferred)

Tools

Pupilometer
PD sticks
Lensometer
Pliers
Wrenches
Frame warmer

Job description

AEG is seeking an Optician to provide expert eyewear solutions and exceptional patient care in a full-time role at our New Hampshire location. You will help patients select frames and lenses that fit prescriptions, lifestyle, and style, while ensuring proper measurements and accurate dispensing.

You will educate patients on care, warranties, and insurance coverage, and maintain strong relationships with technicians and doctors to support timely order fulfillment.

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