Eyewear Consultant I - Virginia Vision Associates

Keplr-Vision-Group; Arlington (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Keplr-Vision-Group in Arlington, VA seeks an Eyewear Consultant I to help patients select lenses and frames that fit their medical needs and lifestyle. You will review prescriptions, educate on options, and contribute to high-quality care while meeting sales targets.

You will measure and fit eyewear, perform basic adjustments, manage frame and contact lens inventory, and assist with insurance-related orders. Training is provided for insurance basics and optical processes.

Qualifications

• Excellent customer service and personal presentation are essential.
• 1+ years of experience in a related role.
• Optical experience is preferred but not required; training provided.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on lens options and lifestyle needs.
• Provide feedback about frame aesthetics.
• Achieve sales goals and quotas while assisting patients.
• Manage inventory of frames and contacts lenses to ensure variety.
• Measure and fit eyeglasses properly.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Adaptability

Willingness to learn

Job description

Eyewear Consultant I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts


• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences with a basic understanding of lens fundamentals.


• Provide honest but compassionate feedback about aesthetic choices in frames


• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires


• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety


• Measure and fit eyeglasses properly.


• Perform basic adjustments and repairs of eyewear.


• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• Good organizational and multitasking abilities


• Coachable-open to feedback and continual improvement


• Willingness to learn and develop new skills


• Flexible and adaptable


• Professional phone and office etiquette required


• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt